Customer reviews of Ilford Car Exchange

By mark D on 24 August 2020 | Verified purchase

Very helpful and trustworthy sales man - Adam was brilliant. Car was stored away and kept safe, genuine clean and low mileage car, priced well. Adam welcomed us in his Business/home and was fully aware of social distancing. He let us test drive vehicle and assisted with all questions. Excellent all round. Highly recommend as brilliant local car sales. In my option far better than salesmen at main dealers who tend to be pushy. Adam was relaxed and no pressure, made buying my car easy. 5 stars all round for Ilford Car Exchange.

Reply from Ilford Car Exchange on 04/09/20

Thank you Mark.

By stephen T on 23 August 2020 | Verified purchase

After finally finding his premises I found Adam to be very helpfull, not pushy in any way. I bought a Honda crv from him. Car was as described and good condition. He delivered it in person at my convenience with no problem. Whole deal went with no problems. Thanks Adam

Reply from Ilford Car Exchange on 04/09/20

Thank you Steve.

By uroosa M on 19 August 2020 | Verified purchase

Excellent and proactive service. Very professional and prompt. Highly recommend.

Reply from Ilford Car Exchange on 19/08/20

Thank you Uroosa. It was great to meet you and your family. You chose a great car!

By charlotte B on 16 August 2020 | Verified purchase

This was our first time buying a second hand car and we are so pleased we decided to buy with Ilford Car Exchange. The car was exactly as described online, we were able to view and test drive with ease, all questions answered, friendly and professional. Everything organised efficiently and the car was delivered to us at home which was really helpful. We would definitely recommend buying with them!

Reply from Ilford Car Exchange on 19/08/20

Thank you Charlotte for taking the time to do this review. Much appreciated.

By jodie H on 12 August 2020 | Verified purchase

Very polite and friendly, he welcomed us into his home. Great and quick turn around. Would really recommend this dealer as the experience has been extremely pleasant!

Reply from Ilford Car Exchange on 12/08/20

Thank you Jodie for this. It was great to meet you and your family and i hope the Honda Jazz serves you well!

By albinas B on 19 July 2020 | Verified purchase

Good pricing on cars , nice welcoming service. Bought the car and will buy again, fast and accurate communication. Thanks well happy with the buy.

Reply from Ilford Car Exchange on 24/07/20

Thank you. We are delighted you are pleased with your purchase and our service.

By Alan W on 17 July 2020 | Verified purchase

It might seem risky to buy a car from someone over 300 miles away with only the description on AutoTrader to go by. But I discovered that Adam is someone you can deal with with complete trust and confidence. Even though the car still had nearly 6 months' MOT, it was Adam himself, not me, who said that the one minor advisory should be fixed and a new MOT done to ensure no advisories. I was kept in the picture by email and phone continuously throughout the whole transaction , and a more pleasant car dealer it would be hard to find. And, above all, Adam personally delivered the car - free - over 300 miles from Essex to Scotland, leaving himself with hours of return travel by bus and train. And the car is every bit as good as the online pictures showed. A thoroughly nice man with the kind of devotion to customer care that deserves to succeed. Thank you, Adam

Reply from Ilford Car Exchange on 20/07/20

Thank you Alan for this lovely review. I actually enjoyed the trip and it was lovely to meet you and see your beautiful village.

By brian G on 14 July 2020 | Verified purchase

This is a great family run business. Adam is the main man and he is very easy going. Professional and friendly. I work shifts which can change at short notice so Adam kept the car aside for me until I was able to view and then delivered it to my home address on a Sunday which was my only day off that week. Very accommodating.

Reply from Ilford Car Exchange on 17/07/20

Thanks for this review Brian. It certainly was a challenge trying to get the car to you! I am delighted to have got there in the end!

By john E on 05 July 2020 | Verified purchase

I had been searching for the right car for months but each one I saw was a disappointment. Some were rough in bodywork, others had missing service history and in all cases the seller had not pointed any of this out. Then I found one with this dealer. As he was 90 miles from where I live I wanted some reassurance from him that the car was as good as the description. The dealer was very helpful and patient in answering my questions. He sent me pictures of the service history and a video recoding of the car. I was sufficiently reassured to visit him and was delighted with the car. At last!!! Based on my experience I would say if this dealer has the car you’re looking for then definitely call him.

Reply from Ilford Car Exchange on 13/07/20

Thank you so much for this brilliant review. We were delighted you found your perfect car with us.

By laura S on 04 July 2020 | Verified purchase

Very helpful and accommodating. Car delivered to my door same day. Car was in excellent condition as described in the advert.

Reply from Ilford Car Exchange on 13/07/20

Thank you Laura for this review.