Customer reviews of Ilford Car Exchange

By john Davenport on 13 November 2021 | Verified purchase

This is an excellent and trustworthy dealership. About 4 weeks after I bought a lovely Honda Civic from them the dashboard pixel lights would not work properly. I phoned to get some advice from them. I spoke to Adam who arranged to send a mobile mechanic to my home and the problem was fixed straight away at no cost to me. I would highly recommend these guys for you car purchase.

By Lydia on 01 November 2021 | Verified purchase

Excellent Service: The service that was offered by Ilford Car Exchange was brilliant. We have used this company two times to purchase our cars and would not hesitate to use them again in the future. They offer a reliable service; great knowledge and insight into the vehicles purchased and all at a very competitive price. We would highly recommend this company to anyone who is currently looking to purchase a quality and reliable used car.

Reply from Ilford Car Exchange on 10/11/21

Thank you so much Lydia for taking time out to do this lovely review. It is especially nice to hear in this way from my "regulars" Happy motoring and you know where I am if any issues or (hopefully more likely) for your third car purchase from me!

By Steven on 27 October 2021 | Verified purchase

We were looking for a specific first car for our daughter. What a delightful find Ilford Car Exchange were, at last a company who looks after their customers and puts their needs first without the pushy hard sales pitch. We would wholeheartedly recommend this company and their staff for your next used car. Special thanks to Adam who went above and beyond to make sure my daughter felt confident and happy in her new car. Will definitely be recommending to family and friends and it will always be our go to company when looking for a good honest car in the future. Thanks to all.

Reply from Ilford Car Exchange on 29/10/21

Thank you very much for your kind review.

By Anonymous on 27 October 2021 | Verified purchase

I cannot praise this dealership enough. We purchased a lovely Audi A4 from them. It was exactly as described in the advert. Adam delivered the car to our home address which is about 180 miles away from them. The whole process took just 2 days and our car arrived with a new MOT, Service and fully valeted. Based on my experience I would certainly recommend them

Reply from Ilford Car Exchange on 29/10/21

Thank you so much for taking time out to do this review

By Sarina on 23 October 2021 | Verified purchase

A great purchase and excellent professional ism from Adam. A month after I purchased the car, I had a problem with the lock of the door. As soon I mentioned this to Adam he got it sorted very quickly, and had the car back to me with the issue sorted.

Reply from Ilford Car Exchange on 25/10/21

Thank you Sarina for taking time out to do this review. I am pleased we were able to sort out the problem for you promptly

By gillian murphy on 29 September 2021 | Verified purchase

The seller was a1 let us look round the car for as long as we wanted took car for test drive look through all paperwork

Reply from Ilford Car Exchange on 25/10/21

Thank you Gillian for taking the time to do this review

By matteo isolani on 29 May 2021 | Verified purchase

I am always skeptical when I see good reviews, because they are not always a guarantee of an actual good service. However I am happy to have bought a car from this dealership. Very honest people, very kind and attentive. The car was delivered to my house in top shape. I then found out that the pump from the puncture repair kit was missing from the boot, they agreed in refunding me the cost of a new one with 0 hassle, or stress. I could have not asked for a better experience, honestly. Highly reccomended

By gurdesh B on 26 March 2021 | Verified purchase

Went to have a look at a Astra 1.4 that i really liked ... Adam is a top guy told me everything about the car no ifs or butts down to earth guy i recommend this guy 100% !!!!!! Thanks Adam

Reply from Ilford Car Exchange on 27/03/21

Thank you Gurdesh. I am delighted to hear this. Stay safe. Kind regards, Adam

By Toni S on 23 March 2021 | Verified purchase

Apart from a few problems with delivery it all went smoothly. Car is as advertised and I am very pleased with it.

Reply from Ilford Car Exchange on 24/03/21

Thank you Toni. You bought a lovely car and I am delighted to hear you are happy with it. Point taken about delivery! We are normally spot on with the time and date given. On this occasion we were late for which i apologise . Kind regards Adam

By Neil C on 10 February 2021 | Verified purchase

Fantastic communication from Adam, very open and honest. Provided me with detailed pictures of the car and service history. No pressure, just good old fashioned politeness and professionalism. Buy with confidence from Ilford Car Exchange!

Reply from Ilford Car Exchange on 11/02/21

Thank you for your review Neil. Stay safe.