Customer reviews of Ilford Car Exchange

By jodie H on 12 August 2020 | Verified purchase

Very polite and friendly, he welcomed us into his home. Great and quick turn around. Would really recommend this dealer as the experience has been extremely pleasant!

Reply from Ilford Car Exchange on 12/08/20

Thank you Jodie for this. It was great to meet you and your family and i hope the Honda Jazz serves you well!

By albinas B on 19 July 2020 | Verified purchase

Good pricing on cars , nice welcoming service. Bought the car and will buy again, fast and accurate communication. Thanks well happy with the buy.

Reply from Ilford Car Exchange on 24/07/20

Thank you. We are delighted you are pleased with your purchase and our service.

By Alan W on 17 July 2020 | Verified purchase

It might seem risky to buy a car from someone over 300 miles away with only the description on AutoTrader to go by. But I discovered that Adam is someone you can deal with with complete trust and confidence. Even though the car still had nearly 6 months' MOT, it was Adam himself, not me, who said that the one minor advisory should be fixed and a new MOT done to ensure no advisories. I was kept in the picture by email and phone continuously throughout the whole transaction , and a more pleasant car dealer it would be hard to find. And, above all, Adam personally delivered the car - free - over 300 miles from Essex to Scotland, leaving himself with hours of return travel by bus and train. And the car is every bit as good as the online pictures showed. A thoroughly nice man with the kind of devotion to customer care that deserves to succeed. Thank you, Adam

Reply from Ilford Car Exchange on 20/07/20

Thank you Alan for this lovely review. I actually enjoyed the trip and it was lovely to meet you and see your beautiful village.

By brian G on 14 July 2020 | Verified purchase

This is a great family run business. Adam is the main man and he is very easy going. Professional and friendly. I work shifts which can change at short notice so Adam kept the car aside for me until I was able to view and then delivered it to my home address on a Sunday which was my only day off that week. Very accommodating.

Reply from Ilford Car Exchange on 17/07/20

Thanks for this review Brian. It certainly was a challenge trying to get the car to you! I am delighted to have got there in the end!

By laura S on 04 July 2020 | Verified purchase

Very helpful and accommodating. Car delivered to my door same day. Car was in excellent condition as described in the advert.

Reply from Ilford Car Exchange on 13/07/20

Thank you Laura for this review.

By danny S on 03 July 2020 | Verified purchase

Based on my experience of this purchase I would recommend this dealer without hesitation. The wife and I were collected from the train station at the agreed time and taken to the dealers place. The car was as described and we took our time looking around it and test driving it. We left a small deposit. The car was serviced and mot’d before being delivered 2 days later at our home address. We paid the balance once the car was delivered. Very easy and pleasant chap to deal with.

Reply from Ilford Car Exchange on 04/07/20

Thank you for this lovely review. It was great to meet you both and I am delighted you liked the car.

By david A on 28 June 2020 | Verified purchase

Very easy going, very accomodating would recommend to others.

Reply from Ilford Car Exchange on 28/06/20

Thank you.

By simon M on 28 June 2020 | Verified purchase

I bought a lovely mini convertible from these guys a few months ago. The car has been fantastic. They were very easy to deal with and I found them to be honest and reliable. I would certainly recommend them.

Reply from Ilford Car Exchange on 28/06/20

Thank you.

By hafeez K on 26 June 2020 | Verified purchase

The car was exactly as described and the service prompt and friendly- highly recommnded!

Reply from Ilford Car Exchange on 27/06/20

It was good to meet you. Thank you for this review.

By tim N on 23 June 2020 | Verified purchase

The one thing that says it all is that the day after they delivered the car I got a phone call asking if everything was okay.. Really friendly and professional.

Reply from Ilford Car Exchange on 25/06/20

Thank you for this review. It was good to meet you.