Customer reviews of Ilford Car Exchange

By Matt B on 17 March 2017 | Verified purchase

I bought a Honda Civic from Ilford car exchange this morning through Adam. Not only was the car immaculate with a ridiculously good full service history (every single receipt from Honda) Adam is an absolute gentleman. I was welcomed into his family home and made to feel very relaxed, at no point did he try and sell me the car he just provided me with all documentation and let me read through it on my own. His courtesy did not stop there, Adam delivered my car to my home only 4 hours after viewing with no extra change. I'd recommend Ilford motor exchange to anyone, the service provided is levels above what I've previously experienced on many car purchases.

Reply from Ilford Car Exchange on 09/05/17

Thanks for taking the time to do this review Matt. It was nice to have met you and so pleased that you loved the car.

By James E on 17 March 2017 | Verified purchase

Am happy with the service I received from Adam. Very friendly and professional. I would recommend him to others.

Reply from Ilford Car Exchange on 09/05/17

Thank you James.

By Tim D on 11 August 2016 | Verified purchase

I bought a Mazda 3 from Ilford a few weeks ago and had a fantastic experience in every respect. Adam was very responsive and went out of his way to be helpful. The car is great and the price was very reasonable. I arranged an RAC inspection for peace of mind and he facilitated this very efficiently. Delivery to my home address was a big plus as well.

Reply from Ilford Car Exchange on 09/05/17

Thank you Tim.

By Loko F on 29 July 2016 | Verified purchase

He was always prompt in his replies to emails.James is a delight to deal with.he made the experience very smooth.car as described.

Reply from Ilford Car Exchange on 09/05/17

Thank you for your kind words. It was a pleasure to meet you.

By Della J on 15 May 2016 | Verified purchase

I recently brought a lovely Ford C Max from Adam at llford Car Exchange, the car was just as described. I found Adam to be professional, honest and helpful, he also gave me a good deal on my old car in part exchange. I wouldn't hesitate to recommend this company to anyone thinking of buying their next car.

Reply from Ilford Car Exchange on 09/05/17

Thank you Della. It was really nice to meet you and your family.

By Justyna G on 01 February 2016 | Verified purchase

Very nice and friendly owner. I couldn't find a cheaper price for 2007 suzuki and the car was delivered to my door for free which was excellent as I am not the best driver in the world (yet!)

Reply from Ilford Car Exchange on 09/05/17

Thank you Justyna. We are confident you will soon be a splendid driver!

By Despina K on 01 February 2016 | Verified purchase

Fantasic customer service. Very Friendly and helpful.

Reply from Ilford Car Exchange on 09/05/17

Thank you. We love to do our best!

By Andrew J on 18 January 2016 | Verified purchase

I found buying a car from Adam at Ilford Car Exchange to be a really comfortable experience. To start with he provided free transport from his local train station to his premises. He was then very patient and helpful in showing the wife and I the lovely Vauxhall Antara which we purchased. He answered all our questions in an honest and professional manner. We were allowed to take turns in test driving the car without any time limit. I have to say the car was absolutely spot on with his description. We agreed a price with him and took him up on his "free nationwide home delivery" promise on his website. Sure enough the car was delivered to us on time as arranged and at no extra cost. In conclusion, lovely car from a gentleman dealer. He is exactly the sort of car dealer I would recommend to family & friends. Thank you Adam & all at Ilford Car Exchange.

By Will M on 02 December 2015 | Verified purchase

Adam's a genuine and sincere guy - definitely not your typical car dealer. and The car was in excellent condition as described and he gave a good part exchange price. I've had it two months now and no problems at all. Would recommend without hesitation.

By Sophie W on 16 November 2015 | Verified purchase

I bought a Nissan Qashqai a couple of weeks ago from this dealer and I am over the moon with it. The car is beautiful with proper service history with it and it was exactly as described in the Auto Trader advert. Adam who runs this dealership promises free nationwide home delivery and he did exactly that. I left a £200 deposit and paid the balance 2 days later when the car was delivered to my home in Solihull. Adam is a very nice guy to deal with and I would definitely recommend this dealership